Why do I need a maintenance plan if my hosting provider offers backups?
Hosting backups are a safety net, not a maintenance strategy. They don’t update your plugins, fix database conflicts, or optimize your checkout speed. Our service is active engineering that prevents issues from happening, whereas hosting support usually only reacts after the server crashes.
Will my custom code be safe during updates?
Yes. Unlike automated update plugins, real engineers review your code. We test all updates on a staging site first. If a plugin update conflicts with your custom theme features, we patch it before applying it to the live store, ensuring zero broken layouts.
How fast can you restore my site if it goes down?
In a worst-case scenario, our disaster recovery protocols allow us to restore your site from clean backups typically within minutes. However, our primary goal is 24/7 monitoring to catch and resolve issues before they cause downtime.
Do you handle high-traffic events like Black Friday?
Absolutely. We offer specialized “High-Traffic Preparation” where we load-test your server, optimize caching layers, and temporarily scale resources to ensure your store handles thousands of concurrent users without crashing.
Do I lose access to my code?
Never. We believe in 100% transparency. You retain full administrative access and ownership of your codebase, database, and accounts at all times. We work as an extension of your team, not a gatekeeper.
Does the plan include adding new features?
Our core maintenance plans focus on stability, security, and performance. However, clients on our retainer plans often use allocated engineering hours for feature development, small tweaks, and UI improvements.
