Why do I need professional support instead of automated plugin updates?
Automated updates are “blind” – they don’t check if a new version of a plugin conflicts with your theme or custom code. Professional support includes manual verification in a staging environment, which prevents the “white screen of death” and ensures your business stays online.
How quickly do you respond to emergency issues?
For critical issues such as site downtime or security breaches, our emergency response time is under 15 minutes. We prioritize “Disaster Recovery” to ensure that your revenue loss is minimized and your site is back online immediately.
Do you provide support for custom-coded WordPress sites?
Yes. We specialize in maintaining complex, bespoke WordPress installations. Our engineers are experts in “code-level” troubleshooting, allowing us to support custom themes and plugins that generic support services cannot handle.
Will your maintenance services slow down my website?
On the contrary, our services are designed to speed up your site. By regularly cleaning your database, optimizing your “server-side caching”, and removing bloated code, we typically see a significant improvement in loading times.
What happens if my site gets hacked?
If you are on our maintenance plan, we take full responsibility for “Malware Cleanup”. We will restore your site from a clean backup, identify the vulnerability, and patch it to prevent future attacks – all at no additional cost.
Do you handle hosting migrations as part of your support?
Yes. If your current host is underperforming, we can manage the entire migration to a “high-performance” environment. We ensure the transition is seamless, with zero data loss and minimal impact on your SEO rankings.
